Amazon’s eBook Return Policy

How long does it take you to read a book? Can you read a book in seven days?

Many authors believe it is entirely possible to read a book in seven days. That is why they have started a petition on Change.org.

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Change.org exists to empower people everywhere to create the change they want to see. The website simply provides a forum for anyone to get people to sign petitions for change. Basically, the idea is that if enough people sign a petition,the requested change gets the attention of the people responsible for enacting the change.

A group of Kindle authors are using Change.org in hopes of getting Amazon.com to change their ebook return policy.

Amazon’s current ebook return policy states, “Books you purchase from the Kindle Store are eligible for return and refund if we receive your request within seven days of the date of purchase. Once a refund is issued, you’ll no longer have access to the book.”

These authors feel that seven days is plenty of time for people to buy an ebook, read it, and then return it for a refund, cheating the author out of a royalty.

The Change.org petitioners argue, “It is understood that if a customer goes into a store and purchases a tangible item, that item can be returned to the store within a specified amount of time for a refund. In this case, nobody is out of anything. The customer has their money back and the store has the original item purchased. But if Amazon sells our e-Book(s) and allow customers to keep that product for seven day (more than enough time to read it) and then, give them the option to return it for a refund, the consumer has already read our work and we’re out of the amount of money charged for that item. Is this fair or not? This is like going into a restaurant, buying a meal, then asking for a refund after you’ve already eaten it! Something has to be done.”

Over 2,600 people have signed the petition on Change.org. You can too if you agree with these Kindle authors and want Amazon.com to change their ebook return policy.

I think this effort is a noble idea. I understand these authors’ concerns. However, in defense of most readers, I believe only a few would cheat the system this way, not the majority.

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One thought on “Amazon’s eBook Return Policy

  1. I firmly believe this petition is one of the stupidest things I’ve ever read. I would NEVER buy a product if there was no return policy.

    An author who is afraid that a reader will return their book is an author I’d never want to read.

    What I would suggest, as an alternative, it that Amazon go ahead and help the authors who don’t want to get their books returned. Amazon should allow these authors to opt out of the return policy, and note in big bold red letters before adding the item to the cart that ‘THIS ITEM IS NOT ELIGIBLE FOR RETURN.’

    Bet those authors don’t sell very many many books once customers see that.

    Stupid, stupid, stupid wannabe authors…

    Like

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