Can I Trust You?

The other day, I received a phone call from a reader looking to purchase a book that is listed on Christian Small Publishers Association’s (CSPA) website. CSPA members can list their books on CSPA’s website as a marketing tool.

CSPA provides this service for a couple reasons:

man on phone

1. To increase the online visibility for our members’ books.
The more places a book is listed on the Internet, the more search engine results will appear for that book when someone searches the title. You want someone searching your book’s title to be able to find it easily. The more places your book is listed, the easier it is to find.

2. To increase the number of backlinks to our members’ websites.
The more backlinks you have to your website, the higher your site will rank in search engine results. In other words, when other websites host a link back to your website, search engines count this. The more links to your site exist on the Internet, the higher you rank in search engine results for your keywords. You can find out how many websites link to your website by using the free link tool at Free Backlink Check.

3. To broaden our member’s exposure for their books.
By listing a book on CSPA’s website, CSPA members gain additional exposure for their books. Visitors to CSPA’s website can browse the listed books, helping get more eyeballs on our members’ books.

Generally, when someone calls CSPA about a book listed on our website, it is because the member selling the book does not have their phone number listed on their website. So, in pursuit of actually talking to a person and getting an answer, the customer calls CSPA, thinking that we sell these books also since they are listed on our website.

I usually simply direct the person back to the CSPA member who is actually selling the book. Often, I provide the phone number since the member did not do so on their website. After all, I don’t want to see authors miss out on sales.

If you sell books from your website, don’t neglect this important piece of information in your contact information. Be sure to provide a phone number where someone can at least leave a message. If you want people to buy a book from your website, you must provide them the information they need to trust you. Consumers need to know that if something goes wrong with their order they will be able to get a hold of a human being to resolve the issue with.

In the recent phone call I received, the reader was trying to find out if she could have a copy of the book expedited to her as she needed it by a certain date. By not providing a phone number, this author risked losing a sale.

One of the important questions that your website must answer for consumers is: Can I trust you? Before someone will make a purchase, they must have trust that you will fulfill your promise. Providing a phone number in your contact information is one way you can let consumers know that you are trustworthy.

Related Posts:
Don’t Be Unprofessional
Customer Service Matters
Are You Discoverable?

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One thought on “Can I Trust You?

  1. Good point. I’ve hesitated to add a phone contact (in addition to the contact form) because of the problem with nuisance calls and being put on nuisance call lists. However, I can see the point you’ve made here.

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