I once met an author who wrote a book that she was promoting as a Christian book. I spoke with this author and really liked her. She had a charming, likable nature. She was very personable. However, during our conversation, she told me that she did not read the Bible. In fact, she did not even know some of the more familiar Bible stories such as Esther.
When I discovered this piece of information, I decided to not read her book. Why? Because I did not trust that her book was really a Christian book. On another level, I did not trust this author. After all, she was promoting her book as a Christian book, yet she did not read the Bible.
Relationships follow a predictable pattern. First you must meet someone and get to know them. As you get to know the person, you start to like him or her. Then, as you spend more time with that person, your trust in the individual grows.
This pattern—Know + Like + Trust—is repeated over and over in our life with each new person we meet and befriend. The same pattern is replicated in selling products. After all, we buy products from people we know, like, and trust.
When you think about marketing your book, this simple pattern should permeate what you do. Your marketing efforts need to help people first get to know you, then to like you and what you offer, and lastly to trust your message and writing.
Let’s examine each step a little more closely.
People have to meet you to know you. This meeting does not have to be in the physical world; it can be in the print or digital world. There are many ways for people to meet you. They might read an article you wrote or see one of your social media posts. They might hear you interviewed on a podcast. For people to meet you, you have to show up. The more places you show up at, the more people will get to know you.
We like people who help us. As an author, you help people by enriching their lives with your useful information, stress-relieving humor, or compelling stories that speak to hearts. We help people by showing up regularly and offering value to their lives. When we help our audience, they like us.
Trust builds as like deepens. When we are consistent and people can rely on us, they trust us more. Your message matters. When your message speaks to someone’s heart, they feel that you know them and their struggles, and they begin to trust you.
This pattern is rarely completed in a quick getting. Sometimes the Know + Like + Trust pattern can all happen in a one-time meeting. Usually, it develops over time. Repeated exposure is necessary. Consistency is key.
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