Are You Using Social Media Correctly?

Contrary to popular belief, social media is not a marketing channel.

You are probably thinking, “What?! I thought social media is how you build an audience for books.”

Exactly! Social media is an audience building tool, not an advertising tool. Unless you are purchasing ads on social media sites or offering your followers an announcement or special on your books, the information you share via social media should not be broadcast marketing messages.

Many authors don’t understand this concept. These authors use social media to shout about their books. Recently, an indie author had the courtesy of asking if she could post about her book on Christian Small Publishers Association’s (CSPA) Facebook Page.

This author wrote:

“Good evening! I’d love to post a blurb about a faith-based children’s book that I wrote and published on your Facebook page. Is this something you allow publishers to do?”

I wrote her back and informed her that the purpose of CSPA’s Facebook Page was a place for sharing information and encouragement related to publishing and marketing Christian books, not a place for book promotion. The author then asked:

“Do you happen to know of any Christian associations that do allow promotion for books of faith? I have self-published and am having a hard time getting the word out there.”

This author was not a Member of Christian Small Publishers Association (CSPA) nor are the Members of CSPA her target audience. She has no relationship with the audience for the CSPA Facebook page and was simply trying to use the Page to advertise her book.

Getting the word out about your book is not an easy task. However, posting information about your book on various social media pages, wall, and feeds is not the answer to this problem.

Social media is not a sales channel. Rather, social media is a marketing support. It is best used as a channel to amplify your message and broaden your visibility and exposure.

It’s like being a speaker at an event. As a speaker, you are there to share information and entertainment with the audience. Yes, you can mention your books, but that is not the focus of your talk. Instead, you are sharing your knowledge and experience with the audience.

Social media is to marketing what the microphone is to your speaking. The microphone allows more people in the audience hear what you have to say. The same is true for social media. It makes what you are already saying louder so more people can hear.
People do discover products on social media and then buy them. In fact, one survey found that 78% of surveyed adults discovered a product on Facebook (compared to 59% on Instagram and Pinterest). Over half of these people ended up buying the product later, but only 11% did so immediately.

As an author, you want to use social media to develop an audience that trusts you and looks to you for answers. These answers come in the form of your books. If you use social media correctly, you will enlarge your audience and expose more people to your books—and some will buy!

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7 Social Media Facts You Should Know

Nothing stays static when it comes to technology. Just when you think you have the latest gadget or social media site figured out, either the current one changes its interface or a new one comes along that you have to adapt to.

Social networking is a constantly changing and evolving tool. To stay relevant and use social media to best connect with a target audience, authors can’t stay stagnant. Instead, we must adapt our strategies to fit the trends.

Following are seven social media facts from a recent Pew Research Center survey of U.S. adults. I encourage you to use the findings from this survey to inform you of best practices in using social media to reach readers.

1. Facebook Is Still the Most Popular Social Network Site.

A little more than two-thirds of U.S. adults (68%) are Facebook users. Nearly 75% of these users check Facebook on a daily basis. With the exception of those 65 and older, a majority of Americans of all generations use Facebook. Facebook is still an important place for authors and publishers to connect with readers.

2. Most Americans Use Three of the Major Social Platforms.

The average American uses three of the eight major social platforms (Facebook, Instagram, Twitter, Snapchat, YouTube, LinkedIn, Pinterest, and WhatsApp). Know your target audience. Find out which three social networks these people use the most and be present on these sites.

3. Instagram Shows the Most User Growth.

Pew Research has been collecting social media data since 2016. Over the course of the past three years, seven percent more U.S. adults now use Instagram then did in 2016. The percentage of adults who use Facebook, Twitter, LinkedIn, and Pinterest remains the same as it was in 2016. Instagram is now the second most popular social platform for Americans.

4. Women Are the Primary Users of Pinterest.

Pinterest has always been heavily used by women. The Pew study found that 41 percent of women use Pinterest compared to just 16 percent of men. Since women influence 83 percent of all consumer spending in the United States, books geared for men can still be promoted on Pinterest.

5. LinkedIn Is Most Popular With College Graduates.

Around 50 percent of Americans with a college degree use LinkedIn, compared with just nine percent of those with a high school diploma or less. Studies have shown that people with higher education read more. LinkedIn remains a great place to connect with people who read.

6. Most of Senior Citizens Don’t Use Social Media.

Only 37 percent of those over 65 use social media. If your target audience is retired folks, then don’t spend a lot of time on social media promoting your books. Use more traditional channels to reach this age group.

7. Few People Have a Lot of Trust in the Information on Social Media.

I found this finding the most surprising. Only three percent of social media users say they have a lot of trust in the information they find on social media. It appears that earning people’s trust via social media may be an uphill battle—and trust is required for people to buy your books.

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Photo courtesy of Tracy Le Blanc.

Is Social Media a Waste of Time?

“I have heard that social media is important for authors to use in promoting their books, but does using it really help authors sell more books?”

The independent author who asked me this question did not use social media. She had heard that it was important, but she wanted more evidence that spending her time and energy on social media would help her sell more books.

Sadly, I could not give this author hard and fast evidence. While 90% of marketers say social media is important to their business, according to The CMO Survey up to 80% of marketers said they were not able to measure a return on their investment. Basically, a lot of marketers—authors included—are investing time and energy on social media, yet they cannot definitively say doing so has helped them sell more books.

The Harvard Business Review conducted 23 experiments over the past four years. They wanted to know whether attracting and engaging followers on social media leads to increased sales. The researchers focused on Facebook since it is the dominant social network. Here is what they found:

  1. The act of following a brand on Facebook does not affect a customer’s behavior or lead to increased purchasing behavior.
  2. Seeing a friend like or engage with a brand on Facebook had no effect on purchasing habits of other friends.
  3. Boosting or advertising brand content to followers can have an impact. When a brand paid Facebook to display two posts each week to their followers, they found increased participation or spending.

Here is my takeaway from this research.

1. Social Media is about building an audience.
Authors should use social media to build a following, an audience. Don’t expect your social media posts to translate into book sales. Instead, the purpose of your social media posts should be to drive your audience to your website where you can convince them to sign up for your email newsletter. Email newsletters have a much higher conversion rate (engaging recipients to buy your book) than social media posts.

2. Enhancing your social media efforts with advertising provides the best return for your time and energy.
For the best return on your social media efforts, paying for advertisements shown to your followers on social media sites will help increase sales. In other words, social media use combined with paid advertising is the most powerful combination for encouraging your followers to buy something.

So, to answer the question whether social media really helps authors sell more books, the answer is: Not by itself. Social media alone is not enough, you must combine your social media efforts with other marketing efforts—including purchasing advertisements—for your invested time and energy to pay off.

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Photo courtesy of Damian Zalesky.

How to Make Your Social Media Interactions More Fruitful

My favorite soda is Dr. Pepper. Joining the almost 16,000,000 other Dr. Pepper fans on Facebook allows me to express my likes on social media and support something I derive pleasure from.

Most people follow businesses and brands on social media because doing so allows them to express what they like as well as stay in touch with the producers of the things they engage with on a regular basis. But, fans want more.

social-media-fruitfulStudies show that individuals who decide to follow businesses on social media do so for three main reasons.

  1. To find out more about the products or services these entities provide.
  2. To receive exclusive offers and coupons for these products and services.
  3. To give feedback through rating or reviewing the products and services they receive.

Readers follow authors on social media for similar reasons. Fans want ongoing information that enriches their lives. They want to know when you are releasing new books. They want exclusive offers for discounts on your books, and they want to give feedback on your books.

If you want your social media efforts to produce more results, keep these three reasons in mind when posting material on your social media accounts. Give your readers:

  1. Sneak peaks into upcoming projects.
  2. Additional information on your book’s topics to enrich your readers’ lives.
  3. Special offers—discounts on current books and on new releases.
  4. The chance to interact with you by answering questions or giving feedback on ideas.

Social media is a place for people to stay on top of news and express their opinions. Give your fans what they are looking for and they will remain loyal and recommend you to others as well.

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Social Media: An Integral Part of Life in America

Social media: Most authors either hate it or love it.

Two of the questions that I hear the most about social media are:

  • Is social media worth the time and effort?
  • Does the time invested in social media really pay off in book sales?

Whether you love or hate social media, whether you are convinced it drives sales or are skeptical, the facts is social media is extremely popular. Around seven in ten Americans use social media to connect with others, share information, find entertainment, and engage with news. In essence social media is where your target audience hangs out.

social-media-stat

Pew Research recently put out a report on patterns and trends in social media over the past decade. When Pew Research Center began tracking social media adoption in 2005, just 5% of American adults used at least one of the social networking platforms. By 2011 that share had risen to half of all Americans, and today 69% of the public uses some type of social media.

For many users, social media is part of their daily routine. Roughly three-quarters of Facebook users—and around half of Instagram users—visit these sites at least once a day. According to Pew Research, Facebook is by far, the most popular social media site. Here is the breakdown of Internet users for the main social media sites.

  • 79% have Facebook accounts
  • 32% use Instagram
  • 31% have accounts on Pinterest
  • 29% have LinkedIn profiles
  • 24% are on Twitter

I believe that social media can be a very powerful tool for authors. However, it is not a selling tool, it is a connecting tool. You can’t view social media as a sales channel. Rather, it is a means to building an audience—a channel for gaining people’s trust so that you can lead them to your books.

If you are an author who is averse to using social media, I suggest that you spend your time on one social media site. Create a profile, begin connecting with people, and learn how the site works. Even a presence on one social media site will begin to enlarge your reach and help you develop a larger audience for your books.

If you are unsure of what you should be doing on social media, I suggest that you watch my on-demand seminar Develop an Audience for Your Books. This seminar will give you ideas on what to post on social media and how to use it to connect with readers for your books.

As always, this seminar is free for Member of Christian Small Publishers Association (CSPA). Others can stream the seminar for just $20 at http://mcbuniveristy.selz.com.

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